On April 9, TWC announced that the dates for two Central Texas trials (Austin and San Antonio) would be slipped several months to October.
In an article in yesterday’s San Antonio Express News, a TWC spokesperson confirmed that the delay was in response to local backlash from the metered Internet proposal:
A trial program intended to charge varying rates depending on usage was slated to begin this summer. The decision to delay the meter program was prompted mostly by customer reaction, said Gavino Ramos, Time Warner’s vice president of communication for South Texas.
“What happened as we’re continuing to listen was we worked in some of the comments and ideas that got sent to us,” Ramos said. “We came to the realization, let’s do this in October.”
Read the full article here: Time Warner delays meter program
They’re “continuing to listen” to customers and “work in some of the comments”?! I think not.
At least it’s delayed a bit…but I’d rather see them say they decided not to do this.
Just had another thought on this..I went back and read Hobbs’ statement….In it, he says they want to apply what they learn from Greensboro & Rochester to Austin & San Antonio which is why we’re delayed by a few months, not because of customer comments.